API Manager

Operations Console

Secure administration

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Total Sessions

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Connected

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AI Enabled

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Msgs Sent

Time	Session	Sender Phone	Message Received	AI Reply	Webhook

Add WhatsApp Session

Connect a new WhatsApp account

Display Name

Session ID

Scan QR Code

WhatsApp → Linked Devices → Link a Device

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Template Name *

Description

Message Structure

Header (optional bold)

Body * — use {{variable}} placeholders

Footer (optional italic)

Media Attachment

Type

Public URL

Action Buttons (up to 3)

AI Auto-Response

Configure session

Disabled

Service Description — the AI's context for responding

Be specific — business name, products, location, timings, policies.

AI Prompt — session-specific instructions

Use this for tone, workflow rules, escalation rules, and answers unique to this session.

Response Language

AI Provider

AI Model — provider model ID

Choose a suggested model or enter another supported model ID.

API Key — Leave blank to keep existing

Gemini free API key: aistudio.google.com ↗

Test AI Connection

Preview conversation

Private test only — nothing is sent externally

AI test

Ask a sample customer question to check the provider, prompt, language, and service context.

Webhook — Post to External API (optional)

Webhook URL

Variables to include in POST body

phone message session_id session_name timestamp ai_response

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Session Settings

Configure CRM

Company ID *

Required for new connections and payment lookup.

Assigned Staff ID

New leads will be assigned to this staff member.

Broadband Complaint Number

Digital TV Complaint Number

These values are sent as the complaint category ID for each customer type.

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Sessions